AI agents for Messages approved by Apple — first one is for Business Chat

Apple has approved its first AI agent for Messages: a tool called Business Chat that helps small businesses manage customer conversations.\n\nWhy this matters: Messages is one of the most-used chat tools in Brown communities — over a billion users worldwide — and this approval opens the door for more AI-powered tools in the platform. The first version of Business Chat lets businesses handle multiple customer conversations at once, reducing the need for human agents.\n\nWhy this matters for us: This is a win for small businesses — they'll now have access to tools that previously cost thousands of dollars to develop internally. The first tool is just the start — more AI-powered features are coming to Messages soon.